Archive for August, 2010

Testing Email Elements to Improve Campaign Effectiveness

Thursday, August 26th, 2010

In the series of charts about email marketing, this week we are looking at different elements of emails that are tested the most. Over 1,400 industry marketers have provided their input to identify which email elements they are or will be testing, in order to improve the effectiveness of their email marketing campaigns.

testing email elements

As we can see above, the most frequently tested element for long time has been “Subject” Lines. Offers and send time is being tested almost as much. Testing elements can improve significantly your email campaign results and should be done by each and every company that’s using email marketing in their business strategy.

To run full tests you do need to take in account your target market and list size, as both of the criteria has big effect on results. To produce measurable results, you need sufficient amount of data therefore you need bigger list or have to run tests over longer period of time. B2C marketers test more often different elements of email than B2B marketers.

We would like to hear from you! Are you running any tests on on your email marketing campaigns, if so what are the elements you are currently testing?

E-mail marketing is not merely advertising

Tuesday, August 24th, 2010

Direct – if not blatant – advertising has become a thing people associate with email marketing.

You know, the e-mails that swarm in after you register at a site and forget to uncheck the box that says “send me regular e-mails with promotional offers from our company”.

newsletter signup

Although such marketing is permission-based and successful in some cases and niches, there are often better things than mere promotions to send to your clients.

When someone subscribes to your list, that person allows you to send emails with the content you said you’ll send.

Now, if you were a client. Why would you want to receive countless promotion e-mails?

If you didn’t have a good enough reason (e.g. a freebie) to subscribe to a promotional email newsletter, you probably did not picture that your inbox will be filled with advertisements.

Which means that the subscribers will be confused, and some will leave or complain if you send myriad promotional letters after they’ve subscribed.

Don’t get it wrong, however. Sales emails are successful and many businesses get great results with them.

Sending sales e-mails is a short-term strategy, though. They give an offer; if a client refuses it, he’s refused it for good, and you can just as well

Newsletters, on the other hand, build trust and, often subtly, urge the client to take action over a good period of time. It just takes a little thought to distinguish between newsletters and promotional emails–and choose the one that suits your business.

Content-based newsletters escape the “all or nothing” syndrome that has plagued marketing for decades. That’s why newsletters are becoming increasingly popular.

But how do I advertise to my audience if I don’t send any advertisements?

email trust pyramidLet’s be bold for a second: we know that marketing masterminds aren’t good Samaritans. If something doesn’t bring profit, it is not viable. From this we can conclude – if marketing masterminds invented newsletters, they are profitable. And newsletters are profitable, because they build trust. (You still have to earn it, though.)

You earn trust by providing the user with good content and by not abusing your client-seller relationship. You spend trust by breaking the boundaries of your relationship with the customer by, for example, sending him unrelated advertisements.

You need to set rules of what you will send and what you won’t send to the subscriber. This doesn’t mean that you can’t include advertisements in your e-mails. You just have to give your clients value – usually with the content – that somehow makes up for the advertisements.

A simple example is a usual 300-word blog post. You can add an image advertisement at the bottom of the post. The clients shouldn’t mind this, as long as you offer something valuable to them.

A complex example is a 500-word blog post with no advertisements, but with a subtle call to action. For example, your site might focus on video games, and you could write a honest review of a recent video game… that you happen to sell through your site.

A few other examples of good content (content that builds trust):

  • Advice on the topic(s) your newsletter focuses on
  • Articles about new stuff that’s happening in your niche
  • Courses related to your niche
  • Articles that appeal to the customer’s self-esteem
  • And everything else, that will make the subscribers feel good and also offer value to them

Just be sure that you don’t overdo things if you choose sending newsletters with promotions within them. You should also be more or less consistent with the content of your e-mails.

No promotions in e-mails will build trust, but if you suddenly introduce ads, the trust will evaporate quickly. Too many promotions will make the clients think that you don’t really care about them. Keep things at balance, and everything will be fine.

(By the way, many people think that their content isn’t valuable to the subscribers or that their writing skills aren’t that great. If you’re discouraged about your content, be sure to read this eye-opening article at Copyblogger.)

What are your thoughts and experience with heavily executed and annoying advertising in newsletters? Would you like to share some of your experiences? We always welcome your comments!

Email Newsletter Response Rates

Thursday, August 12th, 2010

In the chart below you can see how B2B email newsletters perform against B2C newsletters in open rates, click-through rates and conversion rates.

Almost 1,500 marketers have provided their input in determining the numbers below, and they found that email newsletters usually contain more links to information and offers than non-newsletter emails. Because of this fact, click-through and conversion rates become important as indicators of email newsletter performance.

Email newsletters to consumers or B2C have an edge over B2B newsletters in terms of response rate performance across the board.

email-response-rates