Posts Tagged ‘email marketing guidelines’

A brief Introduction to Email Deliverability

Thursday, February 10th, 2011

Email DeliverabilityEmail deliverability is a term that refers to everything connected to the ability of your emails to turn up at the recipients’ inbox.

Email deliverability directly influences the effectiveness and reach of your campaign: no one can view an undelivered email or click an unseen link. That’s why good email deliverability is vital to the success of your email marketing campaigns.

The main pitfalls in email deliverability

1.Bounced emails

Bounced emails can’t be avoided. Whether the address has been deleted, domain expired, or mistyped from the start, bounced emails will hinder your list development at all times. Correct them as you go, because ISPs will likely think that you are a spammer

2.Spam filters

Spam filters usually check for content quality, senders IP and reputation. So it’s important to keep your reputation in good condition. Even more importantly, always think about what you are writing in your message body. As there is more spam traveling around the world than actual marketing related emails, it is important you are aware of words not to use in emails not to be identified as spam. You can read more about avoiding spam filters and words not to use in this article.
Spam filters usually act in favor of the user, but can cause your email to land in the spam folder.

Note that most email service providers (ESPs) have built-in spam check options that offer you to check spam-rating of your emails before you send them.

3.Invalid HTML

Most emails sent today are not W3C compliant and invalid HTML emails are likely to be blocked, just because email spam senders sometimes use standard-ignorant HTML to their advantage. Use the W3C validator for keeping your emails standard compliant.

How to ensure deliverability (or at least better it)

1.Send targeted emails

Most of the errors in deliverability are caused by using low quality email lists, or not having email lists targeted enough. Blast an email to too broad of an audience and you will get unhappy readers because of wrong interests.

Targeted emails aren’t simply ones with the recipient’s name in the email.
The content of relevant emails is relevant to the user’s interests, isn’t overly sales-oriented, and doesn’t contain misleading information, links, etc.

2.Use ESPs for sending email.

Although you are the one who’s responsible for proper delivery, ESPs can help you deliver more emails than by going solo.

First of all, ESPs act on the basis of permission email marketing, which is actually the only legal way of sending commercial email in the U.S. and most countries around the world.
ESPs also have ongoing relations with internet service providers, and employ a significant amount of tools (bounced email removal and logging) for making your life easier.

3.Be honest to your subscribers

This one usually goes without saying, but telling half-truths is lying — at least in email marketing, anyway. Tell your users about when, how often, and about what you’ll be sending emails. You can’t exploit the email because somebody signed up for your company newsletter a while ago.

In a nutshell

Send targeted emails, probably with the help of ESPs.

Personalize emails for better delivery results, and practice honesty to your subscribers.

There is no ‘magic pill’ for bettering email deliverability, but honest, transparent campaigns will be delivered to more recipients than the ones that reek of email spam.

E-mail open rate ABC

Thursday, December 2nd, 2010

Email Open RatesThere are equally many clients who ask “advanced” questions about e-mail marketing as there are clients who ask “beginner” questions. You know, there’s no harm in being new to something.

If e-mail open rates look like mere numbers and double-dutch to you, read on. We’ll explain.

What is an email open rate?

The open rate is the average of opened emails divided by the delivered sent emails.

We know when an e-mail is opened by placing a unique bacon HTML tracking code inside e-mails. The code downloads a tiny image or beacon from our webserver, which in turn signals that this particular e-mail is delivered. The statistic is then inserted in our database.

We count only delivered e-mails, while bounced e-mails are shown as bounce-reate in the statistics.

So, to reiterate, the average email open rate is the number of opened e-mails divided by the number of delivered e-mails.

Benchmarking email open rates

Broadly speaking, an open rate of about 20 to 40 percent is OK. The average open rates vary from niche to niche and heavily depend on the effectiveness of “subject” and “from” lines.

For example, the email open rates industry standard for health-related newsletters is around 30 percent, but people who receive e-mail from governmental e-mail lists usually open around 40 percent of their e-mails.

You can influence an e-mail open rate, but a number higher than around 70 to 80 percent would be, well, shocking. It’s not that people are disinterested in receiving e-mail; the number is like that because nowadays there is so much e-mail.

Besides, people who read your e-mail in e.g. Outlook, Gmail or on smartphones, often don’t show up in the statistics, because the e-mail browser doesn’t allow images to be included into e-mails.

The numbers can be quite plain-looking, especially if you realize that merely around 80 per cent of the emails are delivered at all. However, e-mail marketing is more of a middle way of marketing–it’s not based on masses, but rather individuals, yet not individually. That’s why an open rate, quite like the delivery rate, is not the most important statistic in e-mail marketing.

How to get a good email open rate

Well, here’s where the opinion varies; there are many techniques that will help you increase the respondents’ open rate. Some work better in one case, some in another.

  • First of all, send targeted e-mail. A targeted email list is bound to be more interesting to recipients, because the subject is interesting to them. Sending relevant email newsletter is, by the way, one of the “best practices” of e-mail marketing–so here’s to study more. You can target your users better by dividing them into segments.
  • Secondly, polish your “from” and “subject” lines. Of course, you shouldn’t retort to sending e-mail with a fake headline; such e-mail will make your brand’s trust diminish immediately. But try your best to spark the recipients’ attention.
  • Lastly, make long-term conclusions. There are external factors that influence the open rate–and even the weather can be one of them. If your open rate drops 2 per cent in a single campaign, don’t panic. If it does drop 2 per cent in the term of a year, maybe you ought to try something different.

Overview

A good email open rate doesn’t tell you a whole lot, but it is an important statistic, because email open rates can give you and edge against your competitors if you make the right conclusions.

For example, comparing two different types of e-mail you’ve sent, or evaluating your overall performance is quite easy if you have access to the average open rate.

Smart Email Marketing Guidelines

Tuesday, February 16th, 2010

Smart Email Marketing GuidelinesYou’ll love the difference!

Email marketing is the easiest, most effective and also most affordable way to keep your customers coming back, and at the same time increase the number of your customers and most importantly increase your sales. By using attractive, professional and good looking email marketing, you can achieve this result. Most of you already exercise email marketing, but most of you by far know how to use it to its full potential. This is where Mailigen can make a big difference, with great solutions and tools. Mailigen provides easy guidance and thorough support, step by step how you can accelerate your business’ success with minimum investment, and you’ll love the difference!

Let’s start with a few simple tips

There’s no right way of doing email marketing, but there are for sure some better ways to do it, and we can guide and support you right here, accelerating sales and growth, bringing real success to your business. First of all you need to have the right idea and plan for your business’ email marketing, which depends on what you want to achieve, who is your audience, and of course the type of business you’re doing. If you do this right the chances that your email marketing will be successful ar much bigger, and you’ll love the difference it makes to your business’ success!

1. Optimizing your customer database

To ensure that your email marketing will be effective and successful you need to collect as much information as possible about your customers. Secondly your emails must have great design and provide high quality relevant and valuable content for your customers. Regular email newsletters are easy and inexpensive to make and will keep important contact with your customers. Even more effective it will be when you target your customers, creating specific customer lists in your database, depending on your customers’ interests, age, sex, location etc. This way you can send even more relevant and targeted email campaigns to your customers and the response you’ll get will be much better, increasing volume and sales even more.

2. Increasing the number of your customers

If your emails and newsletters are done professionally, look good and provide high quality relevant and valuable
content, the chances are very high that your customers will forward them to their friends, which can give you many new customers and increase your sales potential. Even better result can be achieved when you include a ‘Join our
mailing list
’ link on your website, where new potential customers can sign up for your mailing list, and through further communication you can turn these prospects into new loyal customers.

3. Timing & tracking

It’s easy to send out emails and it’s just as easy to see the results if you have email-reporting option available. Well Mailigen does! This enables you to get immediate response and action, and you can even schedule the delivery of your email marketing campaign for times when your customers are most likely to check emails, increasing the chances that they will read them and respond. This way you can track which customers open and respond to your email marketing, even who forwarded them to friends and who you might need to resend it to. If you added links in your email letter, you can also tell who clicked on which links in your email. Using tracking tools will help you to better understand what your customers finds interesting and read in your emails and newsletters, and you can even tailor the content in your next campaigns to get an even better response, increasing sales even more.

So, if you follow these simple steps you will definitely accelerate you business’ success, increasing sales and growth, and you’ll simply love the difference Mailigen makes for your business!