We humans are in love with shiny things, because they make us happy. Spring cleaning allows us to throw out the unnecessary and unwanted possessions, and we should allow ourselves to clean and trim our email marketing lists.
However, there’s always that .00001% chance that the subscriber will change his mind at some point. How do you deal with that inner urge to “keep” the inactive accounts in your list?
Why keep the list clean?
Email list cleaning is a process that you will need to do regularly. However, if sending email costs virtually nothing, why should we clean our email marketing lists in the first place?
Here are a few reasons:
- The owner of a clean list will have fewer or no complaints about unwanted email (inactive subscribers become angry if you keep bombarding them with more messages.
- Such complaints can actually make your entire list obsolete (see our article on email deliverability).
- ISPs can block email from you altogether if you keep sending email to bounced emails, because bounced emails are seen as ‘unknown’ addresses to them.
- Emailing inactive subscribers will reduce your brand’s value.
- Email list hygiene is keeping on top of misspelled addresses. Correct or remove them as fast as you can.
Mr. Clean’s guide to email list hygiene
1. If you don’t need to prune, keep inactive emails separate from the main list. Sending them only your most attractive offers or a “renewal message” asking them whether they want to continue the subscription or not.
2. Build only targeted email lists. Although emails that are fake, bought, or acquired through not quite legal means will be something bigger to show your boss, these email addresses will inevitably drain the life of your campaign, and will damage your company for as long as they remain on the list.
3. Start new subscribers with a welcome message which explains how often should they expect messages from you; what you’ll be sending to them, including an initial offer so the subscriber gets to know your product range right from the start. Email list building is about honesty to the subscribers, and if you’re honest to them, they’ll return the compliment.
How to keep the dirt off your email lists
Perhaps the biggest threat to email list quality is aggressive marketing strategies, which (many a time, artificially) inflate the subscriber count. Although the short-term gains of aggressive strategies are more than clear, the long-term losses become evident only through analysis; this article at the Email Experience Council describes one such case in great detail. Pruning your email list will have no effect, if you pad it out in this manner. It is better to have a list with fewer interested subscribers than a huge list with a fraction actually interested in your products.
Then there is the issue of misspelled addresses. When your list is in its infancy, you will obviously be checking the new addresses out, but as the list grows bigger, it can be hard to check each and every new address. Scheduling time to edit your list your lists would work. For example, proofread your list once a week — or simply watch for bounced emails after each sent campaign.
What to take from this
Think of your email lists like of a lawn. You have to mow the lawn regularly, weeding it from time to time; otherwise it will not look its best. That’s also what you need to do with email marketing lists. Although high subscriber numbers are alluring and – superficially – attractive, the list will be worth next to nothing if it has no inside value.
It doesn’t really matter how often you send emails, as long as you stick to a schedule. Even if the content isn’t top-notch, the users will often suffice with what you send as long as you send it every time without fail. It is important to let the user know how often will he/she receive emails right from the start (“subscribe to our weekly newsletter”); furthermore, it is important to notify the user that you, if at all, will also send promotional offers (“and receive promotional offers that might interest you”).
Email marketing to many sounds like the way to go, but there are many things to consider before jumping in and crushing your clients with mass email messages. Firstly check that content of the email is well written and compelling. Secondly if HTML email is used, does it look professional and is performing as good as you wish?
